Shipping & Returns
If you are not completely satisfied with our product(s), you may return the item(s) for a refund or exchange within 7 days from the date of receipt and subject to the provisions below:
- The product must be returned in its original condition and packaging. HAKUHODOUSA.COM is unable to accept USED or OPENED package item(s) for return. Any damage resulting from improper use or lack of maintenance will not be accepted.
- In order to return an item you need to obtain an RMA (Return Merchandise Authorization) Number by email and please describe the specific problem.
- The sale receipt or copy of the Email order confirmation must be enclosed.
- Please package the contents carefully to avoid damage and retain receipts and tracking information for your records. Regrettably, the shipping charges are not refundable.
Restocking fee (Unused products only)
As a rule, you cannot return opened, non-defective items, but we will always try to get an exception for you. If an exception is granted, within 7 days from the date of receipt and the package is opened but it has never been used, HAKUHODOUSA.COM reserves the right to refuse the return or impose a 20% restocking fee. Please note that HAKUHODOUSA.COM is strict regarding the unopened packaging for sanitary reasons. This fee is for sterilizing and repacking in Japan.
Damaged or Defective Products
To ensure the highest possible quality, we fully inspect each product before it is shipped. If any product is found to be defective, please contact us within 30 days from the date of purchase. If it has been damaged in shipping, please contact us immediately. Refund or Exchange may be applied provided the conditions listed in our Return and Exchange policy are met. All returns will be examined to determine the cause of the problem. If it is our problem we will replace the item free of charge and also reimburse you for your shipping the product to us. However if it is not our responsibility, we are unable to offer an exchange or refund. You cannot return, replace, claim a lost shipment, or request an RMA number 31 days or more after the purchase date.
Orders can only be cancelled within 24 hours following the placement of your order. After the 30 day window period, a cancellation request is considered to be late and is not guaranteed to be accepted. HAKUHODOUSA.COM is not responsible for late cancellation notices and the customer will remain liable for all product(s) and shipping and handling fees.
Again, cancellations must be made within 24 hours from your order by email: email@example.com or phone at 310-533-8600.
Shipping & Delivery
All orders are shipped within 24 hours except Saturday, Sunday and Holidays and is subject to stock availability and complete customer order, shipping and billing information being received by HAKUHODOUSA.COM. In the event an item is out of stock, we will inform you via email or phone for further instruction. HAKUHODOUSA.COM is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
All items are shipped by USPS Priority Mail (1-3 days most cities in the US) with a delivery confirmation. Express orders will be processed the same day if the order is received before 1:00pm Pacific Standard Time. If you do not receive your order after 5 business days from the shipping notice, or any damage occurred, please inform us immediately.
We offer USPS First Class Mail (no tracking service / no insurance) and USPS Express Mail (with tracking service / includes insurance up to US$200).
Please be aware that most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you. USPS (United State Postal Service) does not offer tracking or deliver confirmation serviced for First Class Mail. Therefore, we are unable to track lost or delayed packages. We will provide shipping dates, the weight of your package and customs Bar Code number.
Note: HAKUHODOUSA.COM is not responsible for lost or damage in transit for overseas shipment.
Pricing and Sales Tax
The prices displayed on this Web Site are in U.S. currency. Prices are subject to change at any time. No Sales Tax will be added except orders shipped within the state of California.
HakuhodoUSA.com accepts the following forms of payment:
- Master Card
- American Express
Note: To protect the payer, you may be required to submit an “Acknowledgements of Payments Credit Card Use Authorization” if payer and recipient are different. Also, you may be required to supply front and back images of the credit card and photo ID of the credit card holder.